Privacy policy
In compliance with Statutory Law 1581 of 2012 and its regulatory decrees (especially Decree 1377 of 2013) of the Republic of Colombia, Promocafé S.A.S. establishes the following Privacy Policy and Personal Data Processing. It applies to all personal data collected through our website, especially through our forms. Last update: September 2026.
1. Data controller
Promocafé S.A.S. (NIT 901838811). Calle 21 Norte # 9-15, Armenia, Quindío, Colombia. Email: administracion@promocafe.co. Phone: +57 315 5230609.
2. Personal data collected
Through our website and forms, Promocafé may collect, store and process: first and last names; email address; phone number (landline and/or mobile); company or entity you belong to, if applicable; and any other information requested in the contact or registration forms.
3. Purpose of processing
Registration management: to process and manage user registration through the website forms. Commercial and marketing management (CRM): to integrate and manage data in our CRM platform and associated tools, for sending commercial information, promotions, newsletters and news about Promocafé. Customer service: to respond to requests, complaints, claims or suggestions. Statistical analysis: to analyse user profiles in order to improve our services and the website experience.
4. Data transfer and use of third parties (HubSpot)
Promocafé uses third-party tools for customer relationship management, specifically HubSpot, as well as other technological integrations. By accepting this policy, the data owner authorizes their personal data to be hosted, stored and processed on the servers of these providers, which may be located outside Colombia (international data transfer). Promocafé ensures that such third parties have standards, protocols and privacy and security policies that guarantee the protection of information in accordance with current legal regulations.
5. Rights of data subjects
In accordance with Law 1581 of 2012, data subjects may: know, update and rectify their personal data, among others against partial, inaccurate, incomplete, fragmented or misleading data, or data whose processing is expressly prohibited or has not been authorized; request proof of the authorization granted to Promocafé; be informed, upon request, about the use given to their personal data; file complaints with the Superintendency of Industry and Commerce (SIC) for infractions of the law; revoke the authorization and/or request the deletion of the data when the constitutional and legal principles, rights and guarantees are not respected; and access free of charge the personal data that have been processed.
6. Procedure for queries and claims
Data subjects may exercise their rights of knowledge, update, rectification, deletion and revocation of authorization by sending a formal request to pablo.ramirez@promocafe.co. The request must include the identification of the data subject, a description of the facts that give rise to the claim or query, contact information for the response, and any supporting documents. Queries are answered within a maximum of ten (10) business days and claims within a maximum of fifteen (15) business days from the date of receipt.
7. Security measures
Promocafé adopts the technical, human and administrative measures necessary to protect the records, preventing their alteration, loss, consultation, use or unauthorized or fraudulent access.
8. Validity
This policy is effective from the date of its publication. The databases in which the personal data are registered remain valid for as long as the information is maintained and used for the purposes described in this policy.